FAQ Littermaid Classic

Q. Why does my rake continuously go through cleaning cycles?
A. Something is causing a blockage that’s not allowing the rake to complete a normal cycle. This may be:

• A waste pile or a litter clump that’s slipped behind the rake
• A waste pile or litter clump that’s in front of the rake that it cannot move
• Too much litter in the litter box.

If the rake cannot complete its normal cycle, the LED will blink quickly as the rake continues to try to return to regular operation. If the rake cannot clear the blockage on its own:

1. Turn On/Off button to off.
2. Check to make sure litter in tray is just below "Fill Line" and that the entire area of the litter tray is clear of blockages. Use the LitterMaid scoop & rake cleaner to clear away blockages and measure the level of litter in the center of the unit. Fill Line will not be visible if tray is overfilled.
3. If the box is overfilled, remove excess litter and smooth out litter from front to back using the scoop & rake cleaner.
4. Turn On/Off button to on.
5. Rake will run through a complete cleaning cycle and should return to its normal position.

Q. Why is my rake stuck in the middle of the litter tray?
A. A waste clump or blockage is preventing normal operation. Follow the instructions from the above question and clear any blockages.

Q. Why does my litter box not start cleaning 10 minutes after cat has left? (i.e. the unit is on, but the rake does not cycle)
A. This can be cause by dust accumulating on the sensors that activate the cleaning cycle. These sensors are located at the center of both of the side walls of your litter box and activate a cleaning cycle if they detect motion for more than five seconds.

1. Wipe each sensor with a soft, dry cloth to remove dust.
2. Turn On/Off button to off.
3. Turn On/Off button to on.
4. Unit will run through a cleaning cycle.

Q. Why does my rake not completely clean the litter box?
A. This can be caused by using the wrong type of litter (such as paper-based litter, pellets or crystals) or by using a low-quality clumping litter. Check to make sure you are using only high-quality clumping litter. The rake will not work with other types of litter and will leave a tray unclean or only partially clean.

Q. Why won’t my litter box operate after the On/Off button is pressed?
A. This is usually a power issue. Check to be sure that the outlet is working and/or that the batteries are charged and installed properly. If this is not the cause, your AC adapter may be faulty; call our customer care line at 1-800-231-9786 for support.

Q. Why do waste clumps adhere to surface of the litter tray?
A. This may be a product of the type of litter you are using. Check to make sure your litter is a high-quality clumping litter. Also make sure litter is filled above the MIN Fill Line. This can also be caused by an unclean litter tray. Follow the instructions for cleaning the litter tray in your Use & Care manual.

If the problem still persists, it may be cause by too much saturation to the litter at one time. If cats are going one after another in a multi-cat household or your cat has a condition that causes excessive urination (such as what is seen in cats with diabetes). Check to see how saturated the litter is getting after each cat in your house leaves. You may need to get an additional litter box or fill litter more often to avoid litter sticking to the tray.